Terms and Conditions

This practice is required to provide our clients with notice of our privacy practices with respect to protected personal information collected from this website. We also provide information on many aspects of what Dog Meadow offers and how it operates.

All bookings require a 50% non-refundable and non-transferable deposit for every date that is reserved. We find that without this policy, we have spots that remain empty while others could have benefited. 

Bookings must be requested via email. All bookings are tentative unless confirmed via email. If you have not received a confirmation, please write to us and confirm the dates. If you do not have an email confirming a reservation for specific dates, you do not have a reservation. If a request is made and your dog is not vaccinated and/or not spayed or neutered at the time of the request, and you wish to reserve a booking, a 50% non-refundable deposit is required at the time of booking. All deposits must be paid within 24 hours of being requested. We cannot reserve a booking without a deposit and the client understands that they risk losing the requested reservation. When the date of your stay arrives and your dog has not met the requirements, both the deposit and the dates are forfeited. Deposits are not transferable.

Deposits are for every date that is reserved. The total balance is due 24 hours prior to drop-off or at the time of drop-off if paying by cash or check. 

Dates added to an existing stay after a deposit is made are treated as a new request and are subject to the original pricing as stated on our pricing page.

Whether one week in advance or one year in advance, deposits are non-refundable and are NOT transferable to other dates.  Deposits are for every date that is reserved.  When you place a deposit you agree to these terms.

Payments that are not used due to dropping off your dog at a later date or picking them up at an earlier date are also non-refundable and non-transferable.

Our refund policy is designed to ensure fairness to all parties involved.  When your dates are reserved and confirmed, you agree to these terms. We are a small-volume business and if customers book months in advance and can cancel, the booking schedule becomes meaningless and makes it difficult for everyone. Dog Meadow is your dog's luxury vacation destination. Just because your plans were canceled doesn't mean your dog's vacation should be too. 

Holidays are busy at Dog Meadow. Please remember to book your stay early! Since we only book a small number of dogs, we want to ensure that all owners have the opportunity to have their dogs enjoy the unique experience that we offer. Therefore, we require that a 50% non-refundable deposit be made to secure your stay during these popular times. We cannot reserve a booking without a deposit and the client understands that they risk losing the requested reservation. Holidays include the days surrounding Martin Luther King, President’s Day/Week, Memorial Day, July 4th, Labor Day, Columbus Day, and Veterans Day. Also, the weeks surrounding Thanksgiving, as well as Christmas and through the New Year. 

There are no pick-ups or drop-offs on Thanksgiving Day, December 24 - 25 (Christmas Eve, Christmas Day), or December 31 - January 1 (New Year's Eve, New Year's Day). These must be done the day before or after.

We will do everything in our power to honor all existing reservations. However, we reserve the right to cancel any reservation due to the following situations: if your dog exhibits any serious signs of aggression toward another dog or a person; is unreasonably destructive; is an escape artist; is able and willing to scale the 5-foot fencing; exhibits continued undue stress and anxiety relating to separation from the owner; presents an unsafe and/or unsanitary situation that compromises the health and safety of other guests; develop health problems beyond our capabilities. While a dog is on our premises, we will take appropriate measures for their care during these situations.

All dogs must be universally housebroken. This means that they should know to go outside. We understand that a dog, especially a young one, may have an occasional accident which is acceptable. For the health and safety of our dogs, wee-wee pads are not used. Wee-wee pads are dangerous to some dogs that might use them as a toy, shred, and/or ingest them. Dog Meadow is a cageless environment. The specially designed dog living room is a busy place where dogs will enter freely throughout the day and continue their play indoors. A guest, especially a young one, may be asked to leave and return at a later date if we feel they need additional time and training to accomplish their bathroom skill.

Although not required, Dog Meadow recommends that all dogs have dog training and basic commands, whether you take him to a group environment at an offsite location or have a trainer come to you or do it yourself at home is your discretion. 

Currently, we do not provide a training course per se. We will, however, take the opportunity to reinforce commands that your dog has learned. Basic commands may include but are not limited to: come, sit, stay, down, leave it. There will be occasions when devices such as a 30-ft (or shorter) light line will be used when a dog at play needs more direction or training, especially if we feel it is in the best interest of the safety of your dog and/or the safety of the rest of our guests. These training methods will be discussed with the dog owners ahead of time as needed.

Due to our open environment, all new dogs will require a trial day to determine whether Dog Meadow is a fit for them. Some behavior may not be exhibited during a trial day and show itself at a later time which will affect their ability to stay at Dog Meadow. 

If you are seeking boarding, in addition to a day’s trial, your dog may be required to spend one night’s stay for them to acclimate to their new environment before boarding for any length of time. Please note that trials are based on availability and this may delay the process of reserving any requested dates. Therefore, it is crucial that this is done promptly and that you have an alternate strategy if Dog Meadow is not a good fit for your dog. A trial day consists of drop-off between 7:30 AM - 9 AM and pick-up after 3 PM unless you are asked to pick up your dog sooner. Someone must be available if you are asked to pick up your dog. If your dog cannot be picked up it may be separated and/or placed in a crate for their safety. The same daycare rate applies to the trial day. Prices are listed on our Pricing page. All dogs must undergo a trial day without exception. If your dog is asked to return for a trial boarding night, it is charged at the nightly rate. 

Dog Meadow is not for everyone. If your dog exhibits behavior that shows that Dog Meadow is not a fit for them, you will be called to pick them up as soon as possible. The dog may be separated from the rest of the group if the dog cannot be picked up. If your dog is working out in this environment they can be picked up from 3 PM - 7 PM. If your dog cannot be picked up before 7 PM, they will be boarding for the night and must be picked up before 1 PM the following day. Boarding charges will apply. A daycare charge will apply if they cannot be picked up before 1 PM the following day. Prices are listed on our Pricing page.

At the discretion of Dog Meadow, some dogs may not be permitted. 

It is important that all dogs be well-socialized. Prior daycare experience, as well as prior boarding experience, is important. This experience will ease the transition in the open environment that we offer. If a dog lacks socialization he may be asked to get more experience and possibly return at a later date. 

Daycare: Drop-off: 730 AM - 9 AM. Daycare pick-up: 3 PM - 7 PM. Please, no walk-ins. 

Boarding: Drop-off: 730 AM - 9 AM. Pick-up: Before 1 PM. An alternate drop-off for boarders is 5 PM. Please, no walk-ins. If your dog must be picked up after 1 PM, a daycare charge will be added.

If your dog cannot be picked up before 7 PM, they will be boarding for the night and must be picked up before 1 PM the following day. Boarding charges will apply. A daycare charge will apply if they cannot be picked up before 1 PM the following day. Prices are listed on our Pricing page.

The health of our dogs is of utmost importance. Your dog will not be allowed to interact with our guests until they are fully vaccinated per our requirements. Proof of vaccinations is mandatory. Your veterinarian will be a reference and will be contacted to confirm up-to-date vaccinations. If there are health issues with your pup, we appreciate you reaching out to your vet and providing permission for Dog Meadow to discuss any health issues that your dog might have. We will connect with your veterinarian for proof of Rabies, Distemper, Bordetella, and Canine Influenza. Please note that Canine Influenza, if given for the first time, is a two-part vaccine administered several weeks apart. Please read the paragraph regarding Confirmation of Bookings and Vaccinations. 

Many people who bring their dogs to Dog Meadow ask us about ticks. Ticks are everywhere. You cannot escape them unless your dog lives in a concrete jungle! Of course, the chemicals used to combat ticks can be as dangerous if not more dangerous than the diseases that ticks carry. 

Not to worry... We DO NOT spray our fields or any part of our property for ticks. Our premises are safe from chemicals. Many lawn chemicals have a long half-life in the soil and Bifenthrin, used to kill ticks is known to be an endocrine disruptor. Many chemicals in this class of chemicals have been strongly linked to cancer – specifically lymphoma. Dogs may also react to these chemicals neurologically with seizures, etc. Therefore, we advise that your dog should be on a tick preventative as advised by your veterinarian. Many of our customers use products such as Frontline on their dogs. According to the Pet Poison Helpline, most such preventatives stay within the skin oils and are not absorbed into the bloodstream. This is a safer option than having your dog lick, breathe, and eat chemically treated grass! 

If your dog does not use any preventatives, we will usually check for ticks throughout your dog’s stay, but cannot guarantee your dog from being tick-free upon leaving Dog Meadow.

Regardless of the routine outside of Dog Meadow, boarders are fed twice a day, once in the morning and once in the evening. All dogs are fed in a crate. Smaller breeds may be fed in a secured pen. Since every dog has a special diet, all food and treats are to be provided by the dog owner. Please provide food in one, secure and properly labeled, hard container. (Ziploc bags are not acceptable.) Extra food is recommended as your dog may require additional food due to the increase in exercise and activity. Treats should be simple and quickly edible. Long-lasting treats such as rinds and bully sticks are not acceptable due to our open environment.  Instructions must include the serving size of meals, treats, and medication if any. If you do not provide sufficient food, we will allow a minimum of two meals (IAMS Lamb and Rice) free of charge if you have checked YES at the time of the form submission. Any meals thereafter will be charged at $5 dollars per day. Although this is beyond our control, if a dog gets sick (due to ingesting grass or something that causes digestive issues, including anxiety) and requires special meals, we will provide a bland diet consisting of rice, chicken, and/or pumpkin (please let us know of any allergies). This meal plan will also be at a cost of $5 per day. In both cases, the dog owner will be notified of the measures we will take to rectify either situation.

Any dog that actively exhibits food aggression during treat times may be permanently dismissed.

If your dog should need veterinary attention during his stay, we will make every attempt to contact you first. If we cannot reach you, you authorize us to take the necessary measures to safely transport him in our vehicles to receive the appropriate medical care. 

Upon entering Dog Meadow or attending any of our special events, you grant Dog Meadow at Millbrook and its employees, agents, and assigns the right to photograph you,  your dependent(s), and pets for use in Dog Meadow print, electronic, and digital media and publications. Dog Meadow may sell photos containing your likeness to third parties. While staying at our facility your dog may be photographed or recorded and you agree to allow their likeness to be used on the website and social media platforms. We are not responsible for any information collected by social networks on which we maintain a social media presence. These include, but are not limited to Facebook, Instagram, Google, Twitter, Pinterest, and LinkedIn. Each social network has its own policy and it should be read before creating an account on the network. We are not responsible for any marketing or retargeting performed by a social network after you have visited our pages. We encourage you to share our posts on your social media feeds, but please credit Dog Meadow and do not alter them in any way. The photography taken at Dog Meadow is of professional quality and available for purchase as high-resolution files. We’re happy to work with you on your orders. It is possible that, in the future, Dog Meadow will offer holiday cards and similar items for purchase. Photos are available for purchase. The purchase of photography grants you the “license” to use the photos. All photos remain the property of the Dog Meadow at Millbrook. All photos are for non-exclusive use by the purchaser. Unless written permission is granted, you do not have the right to give the photo to a third party to use. Especially where it results in commercial gain. —Please note that it is illegal to download images that you do not own, have not purchased, or do not have permission to use.—

The client, as a person, assumes the same liability when visiting Dog Meadow with their dog(s). The client understands that Dog Meadow cannot be held responsible for any injury to their own person occurring at Dog Meadow and that the client is solely responsible. The client agrees to indemnify and hold harmless Dog Meadow and anyone else directly connected with it from any liability whatsoever in the event of injury to their person(s) or their dogs on the premises of Dog Meadow. 

Dog Meadow is located in the Town of Washington, NY. The town requires that your dog be licensed with the town if you are a resident of the Town of Washington. Proof of license sent via email is required before staying at Dog Meadow. The town will be contacted to confirm.

By using this website, you consent to understand and accept the terms listed in this policy. We reserve the right to update, amend, or change this Policy at any time to conform to new laws and regulations or changes in business standards. This policy does not extend to any third-party websites that link to or from our website and we are not responsible for any of the content on those websites. Those websites have their own policies and it is recommended that users read through them before providing any information to the website owner.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way, such as the Secure Socket Layer (SSL) protocol. All forms have 256-bit encryption to securely transmit information.

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

Our policy does not cover content that is transmitted via email to our office. Email does not have the same encryption and security protocols and should not be used to transmit sensitive information.

When you use our website, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

Cookies enable us to customize your browsing experience and speed up website load times. You have the ability to accept or decline cookies at any time. If you decline cookies, you do not have access to the benefits of a custom web browsing experience.

Our monthly newsletter service sends monthly newsletters with relevant information to the topic of interest. Your email will not be sold, rented, or leased to a third-party. You may remove your name from the newsletter list at any time by following the removal instructions at the bottom of any newsletter sent.

The dog owner recognizes that, although dogs are carefully screened before being admitted to Dog Meadow for boarding, daycare, or visits, and that, although, Dog Meadow premises are kept free of harmful toys, and although dogs are carefully supervised and confined by a secure fence, that there is an inherent risk of injury in any environment associated with group socialization in daycare and boarding, such risks including, without limitation: injuries or illnesses resulting from play or the surrounding natural environment, including wildlife. 

Knowing these inherent risks and dangers, the client understands that Dog Meadow cannot be held responsible for any injury to their dog occurring at Dog Meadow and that the client is solely responsible. The client agrees to indemnify and hold harmless Dog Meadow and anyone else directly connected with it from any liability whatsoever in the event of injury to a dog on the premises of Dog Meadow.
We DO NOT keep dogs in crates. At times, for the safety of the dogs, there are temporary situations where it might be necessary to crate a dog. For instance: safety, separation for feeding, injury to a dog, transportation, homesickness, and owner’s requests.

Please note that our policy may change from time to time. While we expect most such changes will be minor, we will post any Policy changes on this page. Effective June 2024